Terms of use

Last updated: October 15, 2026

These Terms of Use (“Terms”) govern your access to the website and use of Clevoxa Growth Studio services, operated by Clevoxa LLC (“we,” “us,” or “our”). By accessing the site or using our services, you agree to these Terms. If you do not agree, please do not use the site.

1. Use of the Site and Services

You agree to use the site and services lawfully and not interfere with their operation, security, or the rights of others. You are responsible for the accuracy of information you provide. We may modify, suspend, or discontinue all or part of the services at any time.

2. Accounts, Leads, and Purchases

Some services require you to provide information or create account access. You are responsible for maintaining the confidentiality of your credentials and for all activity under them. Leads and data collected through our services belong to you; we process them to provide the agreed services.

3. Payments and Refunds

For new orders of standard Canadian plans from October 15, 2026, prices are in the currency displayed for your region, plus applicable taxes disclosed before payment:

• Website (Vitrine): $49 per month and a $1,497 one-time setup and design fee.
• Customer Acquisition Strategy: from $1,297 per month. The agreed scope and any additional fees are specified in the accepted offer.
• Professional Website: $297 per month and $1,497 in one-time website design and setup fees.

One-time fees cover the initial work specified in the offer and are separate from the monthly subscription. They are not charged at each renewal. Their due dates, any agreed instalments and the subscription billing start date are specified in the accepted offer before the order. Prices also appear on the pricing page.

An expressly accepted custom or promotional offer takes precedence. This update does not retroactively change prices for existing orders. Additional services and usage charges outside the offer require prior price disclosure and the client’s agreement.

Termination, accounting for completed work and refunds of advances exceeding amounts due are governed by Articles 11 and 12 of the Canada–Quebec terms of sale (French), which take precedence for these sales. Setup and design fees are not automatically and entirely non-refundable regardless of work performed. Applicable mandatory protections remain reserved.

Offers for France are governed by separate terms of sale (French); the Canadian amounts above do not apply to those offers.

3.1 Included Monthly Updates

Each subscription includes a limited number of update requests and a maximum amount of work time per monthly billing cycle, according to the selected plan: Website includes one request for up to 15 minutes; Essential includes up to three requests and 45 minutes total; Professional includes up to eight requests and two hours total.

An update request means one coherent group of minor changes submitted at the same time and concerning the same page or service element. Allowances renew with each monthly billing cycle. Unused portions expire at the end of the cycle and cannot be carried over, transferred, or exchanged for a discount.

Excluded work includes, without limitation, new pages, design overhauls, new features, integrations, automations, substantial copywriting, search engine optimization work, and any work beyond a minor adjustment. Such work may be subject to a separate estimate or additional charge, which the client must approve before work begins. Corrections required because of a Clevoxa error and routine technical maintenance are not deducted from the allowance.

4. Intellectual Property

The site, its content, brand, and graphic elements remain the property of Clevoxa or its licensors and are protected by applicable laws. Upon delivery and full payment for a project, you own your website and its content as agreed in our contract. You may not copy, resell, or exploit our proprietary materials without permission.

5. Disclaimer of Warranties

The site and services are provided “as is” and “as available.” Although we strive to deliver quality work, we do not guarantee specific business results or uninterrupted, error-free operation.

6. Limitation of Liability

To the fullest extent permitted by law, Clevoxa will not be liable for indirect, incidental, or consequential damages arising from the use of or inability to use the site or services. Our total liability is limited to the amounts you paid us for the service concerned.

7. Indemnification

You agree to indemnify and hold Clevoxa harmless from claims, losses, or expenses arising from your use of the services, breach of these Terms, or violation of a third party's rights.

8. SMS Terms

By providing your phone number and consent, you agree to receive service-related text messages. Message and data rates may apply. You may opt out at any time by replying STOP and get help by replying HELP. Message frequency may vary.

9. Third-Party Links

Our site may link to third-party websites or services that we do not control and for which we are not responsible. You access these resources at your own risk and subject to their own terms.

10. Termination

We may suspend or terminate your access to services if you breach these Terms or for legitimate reasons. Provisions that by their nature should survive termination, including intellectual property, limitation of liability, and indemnification, will remain in effect.

11. Governing Law

These Terms are governed by the laws of the Province of Quebec and the applicable laws of Canada, without regard to conflict-of-law rules. Any dispute will be submitted to the courts of competent jurisdiction in Quebec.

12. Changes to These Terms

We may modify these Terms at any time. The current version is the one published on this page with its updated date. By continuing to use the site after a change, you agree to the revised Terms.

Publishing revised terms does not retroactively amend an accepted order. Any change to pricing or another essential term of an existing contract is communicated in writing and is subject to the agreement required by the contract and applicable law.

13. Contact

For questions about these Terms, contact us:

• Email: contact@clevoxa.com
• Phone: 819-717-3800 (Canada / United States)
• Clevoxa Growth Studio · operated by Clevoxa LLC · Gatineau, Quebec